60-day money back guarantee
Choosing the right CBD product can be hard. How do you know if it will work? What type of product is ideal for you? You’ve tried other brands, but will Extract Labs be any different? We want to take that risk off the table for you. As an industry leader, we truly believe in the power that our products hold. We have heard countless stories from our customers about how our products have been life-changing, and we want to give you your own success story.
With our 60-day money back guarantee, you can give us a shot without any worry. The only thing we ask is that you give us a fair shot by using the product you purchased consistently for two full weeks after receiving it. If two weeks pass and you’re still not feeling a difference, fill out the form at the bottom of this page. One of our in-house experts will reach out and get your refund issued, no returns necessary.
Terms And Conditions
All Extract Labs products carry our 60 day money back guarantee. We have total confidence in our products and our team wants to help you find the product that best suits you.
Our money-back guarantee applies to only one of each of our products so you may try each product we make, risk-free. If within 60 days of receiving your order you decide that the item you received is not for you, and you have given it a fair shot by using it consistently for two weeks, fill out the form at the bottom of this page. We will reach out to issue your refund, no returns necessary. If there is another product that you feel may be a better fit for you, please indicate which product you would like to try on the form below.
The money back guarantee excludes purchases of bulk raw materials. If you wish to evaluate how well isolate works for you, please purchase a single gram of isolate as it will carry the money back guarantee. The money back guarantee will only apply to one bottle of each full spectrum tincture flavor, regardless of bottle size. The money back guarantee will also exclude all merch such as tshirts and hoodies as well as vape batteries and devices such as the Phang or our Vape Battery Kits. The money back guarantee excludes Gift Cards, Tincture Sample Packs, Chocolates by Peak Extracts, Rescue Rub by Peak Extracts, Bath Bombs by Vital You, Gummies by Kurativ, devices by Vessel, and CBD Coffee by Bearded Man.
Please note: The Money Back Guarantee will only extend to the cost of the product purchased. It will not apply to any shipping costs, taxes, or any other fees. The Money Back Guarantee will only apply to products that have been purchased by the customer. The Money Back Guarantee will not apply to items obtained as replacements from a Money Back Guarantee claim, any sample products, or products purchased from retailers or stores other than Extract Labs.
After you have submitted a claim form, please allow up to 72 hours for our team to process your claim and contact you.
Extract Labs reserves the right to modify this program at any time without notice. Extract Labs reserves the right to deny money back guarantee claims if fraudulent behavior is suspected. Each item is eligible for the Money Back Guarantee program once per household.
We will honor the Money Back Guarantee on all international orders provided they meet all criteria of the terms and conditions with one exception: As a resolution, a in-store credit or a refund will be the only two resolutions offered. For international orders, we do not offer the option to send a replacement product. This is to ensure compliance with customs during our shipping process.
If you received an incorrect item with your order or one of the items in your order was damaged in the shipping process, please contact us.
*By clicking submit, you certify that you agree to the terms and conditions of the Money Back Guarantee program.